Nova Boulders Help
Sign up

Contact

2080 Mandela Parkway, Oakland, CA 94607

Help center

How can we help?

Find answers about memberships, visits, policies, and more.

Common questions

Day passes & rental gear

Day pass pricing

  • Adult day pass: $28

  • Student day pass (with valid school ID): $22

  • Youth day pass (under 18): $18

Rental gear

  • Shoes: $6 per pair

  • Harness: $5

  • Chalk bag: $4 per visit

First-time visitors

First-time visitors should arrive 15 minutes early to complete a liability waiver and a brief facility orientation. Guests under 18 need a parent or legal guardian to sign.

Day passes do not include a class or belay test. If you want to top-rope, plan to take an orientation class first or come with a certified climber.

Read full article →

Hours and holiday schedule

Regular hours

  • Monday–Friday: 6:00 AM to 11:00 PM

  • Saturday & Sunday: 8:00 AM to 9:00 PM

Summer schedule

Summer hours run June 15 through September 2:

  • Monday–Friday: 7:00 AM to 10:00 PM

  • Saturday & Sunday: 8:00 AM to 8:00 PM

Holiday closures

The gym is closed on:

  • Thanksgiving Day

  • Christmas Day

  • New Year's Day

Christmas Eve and New Year's Eve, the gym closes at 4:00 PM. Schedule changes are posted in the member portal and at the front desk at least 7 days in advance.

Read full article →

Lockers & personal storage

Day use cubbies

Free cubbies in both locker rooms — bring your own lock or borrow one from the front desk for a $5 refundable deposit.

Rented lockers

Members can rent a dedicated locker for $15/month (small) or $25/month (large). Add it to your membership at the front desk or via the Add-ons page in your member portal.

Forgot your combination?

Front desk can reset rented locker combinations after verifying your member ID. Day-use cubbies are not tracked — bring your own lock.

Read full article →

Lost & found

Lost and found items are held at the front desk for 30 days.

How to check

Email support@topoclimb.com with a description of the item, the day you visited, and which area you think you left it in. Staff will check the bin and reply within 1 business day.

What happens after 30 days

Unclaimed clothing and shoes are donated to a local mutual-aid drop-off. Climbing gear (shoes, harnesses, chalk bags) is held an extra 30 days before being donated to the youth team gear pool. Personal documents and electronics are kept indefinitely.

Read full article →

Parking & getting here

Driving

On-site lot has 24 free spaces, including 2 ADA-accessible spots. Metered street parking is available along Mandela Parkway.

Public transit

  • BART to West Oakland station — 12 minute walk

  • AC Transit lines stop on Mandela Parkway, a short walk from the entrance

Bikes

Covered bike racks are at the side entrance. Indoor bike storage is available for members during winter — ask at the front desk.

Read full article →

Pets & service animals

Pets are not allowed inside the climbing or fitness areas. This includes the lobby and locker rooms — pets cannot be left at the front desk during a climbing session.

Service animals

Trained service animals are welcome where required by law. Staff should not ask for documentation, but may ask whether the animal is required because of a disability and what work or task it is trained to perform.

Service animals may not enter active fall zones, climbing surfaces, or the auto-belay area. We can set up a quieter staging spot if needed — email support@topoclimb.com ahead of your visit.

Emotional support animals

Emotional support animals are not classified as service animals under the ADA and are not permitted in the facility.

Read full article →

Browse by topic

Sign in

Enter your email and we'll send you a one-time sign-in link.

New to Nova Boulders? Create an account