Cancellation & Freeze Policy
Annual Membership
Freezes: Requires 1 week notice before your next billing cycle, submitted through the app. Freezing is free, available in 1-month increments, up to 3 months total. Your membership end date will be extended by the length of the freeze.
Cancellation: Requires 1 week notice before your next billing cycle, submitted through the app.
Termination Fee: 30% of the remaining contract balance, capped at $200.
Weekly Membership
Freezes: Must be requested at least 3 days before your next billing cycle. Freezes are available for 2–8 weeks, at a cost of $4/week.
Cancellation: Requires 3 days notice before your next billing cycle, submitted through the app. No refunds are provided for cancellations.
California Members
As a California-based gym, we comply with California law (Civil Code §1812.80 et seq.), which provides members with additional cancellation rights, including but not limited to:
- The right to cancel within 3 business days of signing your agreement, for a full refund.
- The right to cancel due to a qualifying disability that prevents use of the facility, with proof of disability.
- The right to cancel due to relocation more than 25 miles from our facility, if no comparable facility is available.
- The right to cancel in the event of the member's death, with the remaining balance refunded to the estate.
To exercise any of these rights, please contact us directly at hello@novaboulders.com.
